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Quality Assurance
- At HERA, we are committed to quality in the consulting services we provide and in the products and tools we develop. The impressive growth of HERA since its start as a modest consulting firm in 1990 attests to the high standards of our services.
- At HERA, we assure quality by preparing, coaching and supervising all our consultants; by having a senior staff member who is not directly involved in the work review and proof-read all documents produced; by providing a professional, friendly but efficient work environment; and by placing high value on a warm human touch in our professional relationships.
- For major assignments we generally convene an advisory committee of independent experts to review and guide the work of our staff and consultants.
- At HERA, we encourage our experts to continuously update their knowledge, and we facilitate their participation in training courses and international congresses.
- HERA has established links with several Schools of Public Health and our experts participate regularly in pre- and postgraduate teaching. This assures that our field experience is shared, and that our approaches and methods are constantly subjected to critical scrutiny and tested against the most recent scientific evidence.
- HERA carefully selects its consultants for each assignment, so as to ensure that the provided expertise fits the client's demand.
- HERA's core members and satellite consultants have all built up extensive professional experience in operational work, research and project implementation in multiple countries, which enables them to bring in experience from many different health systems.